Pfizer Biotech – Case Study
Finding the Optimal Solution
Pfizer's global portfolio includes medicines in a wide range of therapeutic areas, including the world’s best-known healthcare products, as well as vaccines and biosimilars that have the potential to save lives, prevent disease and improve patient health and well-being.
For a company like Pfizer who strive to set the standard for quality, safety and value through the discovery development and production of healthcare products, living up to the various regulations and requirements is of utmost importance. Which is why Pfizer Belgium has always used validation equipment that is ideal for complying with regulations when validating their autoclaves, SIP systems, depyrogenation tunnels, ovens, cold rooms, incubators, defrosting baths and VHP applications. However, the maintenance and support of their existing validation equipment would eventually be ceased - given Pfizer Belgium enough reason to explore a new long-term partner to see to their validation needs.
“A validation system that meets current standards with a strong focus on data integrity”; that was what Stijn Verherstraeten, Validation Project Engineer at Pfizer Belgium, was looking for. After a quick web search, they came across the E-Val™ Pro thermocouple system from Ellab.
We are very satisfied with the flexibility and support we received from Ellab. The project was changed several times during the entire process, but we never experienced any issues.Stijn Verherstraeten Sterilization Validation Engineer (SMC)
Pfizer Manufacturing Belgium NV
Executing the Demo
It was essential for Pfizer that a good demonstration and intuitive guidance were provided for the E-Val Pro thermocouple system – luckily, they were highly impressed by the service they received.
“It was the whole setup that convinced us after a single week of the two week demo” Verherstraeten said.
Verherstraeten highlighted the role that Ellab’s support and service had played in providing the optimal solution; stating that they immediately felt that there was a willingness to implement and address their needs.
“We Were Blown Away by the Possibilities”
Stijn Verherstraeten also expressed what he felt was the main advantage of working with Ellab systems – namely, the quick reporting in the ValSuite® Pro software, which allowed him to submit the necessary information in less then half an hour. This was a major advantage when compared to his old method of having to manually process the data by spending several hours working in Excel. His wish to bring data integrity to the highest level was also fulfilled with the use of ValSuite and its protected database.
“After the demo, we were blown away by the possibilities of the software and the user-friendliness of the hardware” Verherstraeten said.
You Really get the ‘Customer is King’ Feeling
All in all, Pfizer were very satisfied with the flexibility and support from Ellab, never experiencing any discussions or delay in regard to their orders and quotations according to Stijn Verherstraeten. Their new and improved setup will surely help them continue their processes smoothly, and ensure that their medicine, vaccines and healthcare products remain perfectly safe for use.
“Ellab Benelux has always been available for support and have taken an interest in our challenges. I have never felt that I was doing business, but rather that I was sparring with trustworthy validation experts” Verherstraeten stated. “You really get the ‘customer is King’ feeling.”
Company Size: Enterprise