Exciting News: Gwentec is Now Your Go-To for Heritage Products!

As we hand over this responsibility to Gwentec, you can count on them to be your main point of contact for anything related to Heritage products – from technical assistance to any product-related queries.

Here’s what to expect:

1. Continuity of Outstanding Service: We have carefully chosen Gwentec as our master distributor because of their commitment to exceptional customer service. They share our dedication to your satisfaction and success, making this changeover seamless and beneficial for you.
2. Simplified Communication: Going forward, Gwentec will be your primary point of contact for all product inquiries and support needs.
3. Access to Expert Technical Assistance: During the initial transition phase, you can still rely on the Hanwell technical support team to provide you with any technical assistance you may require. Following this initial period, Gwentec will be your contact for technical queries.

To ensure a smooth transition, we kindly ask you to update your records with Gwentec’s contact information for any future communications.

Gwentec Contact Details:

• Email: heritage@gwentec.com
• Phone: 01495 769090
• Website: www.gwentec.com

If you have any questions or concerns during this transition, feel free to reach out Marcus Stacey-Bradbury, UK Sales Director at msb@ellab.com.

For all Heritage customers in the North who deal with Sustainable Heritage Conservation for your Hanwell products the situation is unchanged,  and you should continue to use SHC as your first point of contact.

We are confident that Gwentec will continue to uphold the standards you’ve come to expect from Hanwell, and we look forward to seeing our products contribute to your continued success.

We want to express our gratitude for your continued support and loyalty, and we are excited about this new chapter with Gwentec.